Mission & Guarantee

"Awesome. I just wanted to pass along that the fire alarm test yesterday was without a doubt one of the best I have ever witnessed. The crews had everything set up and ready to go and were even asking me questions about the programming before we started so they could get the changes made. They had no issues with some of the changes I requested due to our local codes and immediately corrected them. Absolutely everything went smoothly and the guys were great to work with. I really hope I get to work with them again."

- Richard Tracy with Palatine Community Health Center

"We used SMG for monitoring services for our home for 35 years (!) and were consistently well served and attended to. Calls were always picked up promptly, and the service attendants never failed to immediately call to check in on us if the alarm was ever triggered (99% of the time were false alarms we generated...oops...). Service technicians were very competent as well. Highly recommend."

- J. Winstein

"Your team just left and I wanted to take a moment to say how great both Armando and Mike were during the camera installation process. Everything is up and running and I could not be more pleased."

- Susan C.

"Your employees, from the start through completion of the job, were professional and concise in the performance of their work... From the first contact through the end of the project Christian kept me informed, answered all of my questions, and guided me in having the correct system installed... They were indeed professional, polite, kept their work area tidy and worked around all of the functions we had going on at the church. I am especially grateful for these men being on our job as they are the face of your company and they represented you well."

- Mark K.

"The installation crew that was here was FABULOUS!!! I didn’t even know they were here most of the time. There was no doubt in my mind that they knew what they were doing. You have no idea how comforting that is. As I’m sure you know, that isn’t always the case when there are technicians in the building. It went very smoothly and we’re so grateful for that! Please extend my gratitude and appreciation for the job they did. I knew we made the right decision!"

- Gail H.

"Thanks for your help with this process! Your install team was amazing! They were extremely efficient and we hardly knew they were there. Great guys who took the time to show us how to use the system and answered all our questions. I’m sure I will have some for them down the road. Big thanks to you and your team!"

- Frank M.

"A short note to tell you about the great customer service provided by your staff. We moved to Wheaton in August 2019 to a townhome that had an older SMG System. Anthony came out and explained the SMG capabilities, John updated the system and Dave has been by several times to troubleshoot and solve problems. The three are real professionals and know what they are doing. The administrative staff on the phone are always very helpful and professional. Please thank them for their service.

- Mark T.

"Recently switched my monitoring service company for an Elk Grove location. These guys gave me the best quote for an affordable system! Great company!"

- Jade

"I wanted to take a moment to share with you some good news you may not hear every day but I am sure you will welcome. Your team completed the install of the security system in Bethel. They were professional and followed our safety, security and Covid-19 protocols to the letter. Throughout the install, communication was great and the team was very friendly and helpful. In particular, I want to call out Dino for his great customer service. Thanks."

- Mark P